about
CERTIFICATIONS & QUALIFICATIONS
- STC Certified Professional Technical Communicator, Practitioner
- ITLTv4 Certification
- Skilled in learning proprietary software programs
- Proficient at extracting subject matter expert knowledge and transforming complex subjects into easy-to-use content, communication, and documentation.
SERVICES
- Analyze operating processes and procedures and evaluate improvement initiatives.
- Review existing documentation to integrate new methodologies and procedures within established timelines of an assigned project.
- Integrate content requests and data from multiple sources into organized content plans.
- Collaborate to identify reader information requirements and documentation deliverables.
- Assist with the analysis, design, development, implementation, and evaluation of forms, workflows, and training methods.
- Develop, write, and revise proprietary database manuals, instructional manuals, standard operating procedures, training manuals, and user software manuals.
- Write and edit annual reports, articles, grant applications, style guides, and white papers.